The IKEA business spans a wide range of areas, organisations and companies. To help you find the right contact, we've put together commonly asked questions, including contact details.
IKEA stores are only allowed to sell within the country where they are located. To learn about placing an order from outside our active markets, visit our International Sales page.
We are always looking for new suppliers who share our passion for quality and sustainability.Visit our supplier page where you will find the application form.
Inter IKEA Systems B.V., the IKEA franchisor, is constantly evaluating potential IKEA franchisees in both new and existing markets. When considering new franchisees, Inter IKEA Systems B.V. evaluates attributes such as:experience local market knowledge and presence (demonstrating ability to set up and operate IKEA stores nationally)corporate culture and valuesfinancial strength and ability to complete the investment process across a country and in a large-scale retail environment format.Send an email to franchise@inter.ikea.com telling us why you would like to become a franchisee.
To make finding reports and publications easier, we have gathered them in one place.Browse and download recent IKEA publications and reports.
On our website we offer you the opportunity to subscribe to our newsletter. For this we ask for your e-mail address. We will use your e-mail address only to send you our newsletter.We base our processing of this data on the legal ground of performance of an agreement.In each newsletter we will offer you an easy and free way to unsubscribe. If you use the unsubscribe option, we will remove your e-mail address from our database.Who is responsible for the processing of your personal informationInter IKEA Systems B.V. is responsible for the processing of your personal information.How long we keep your personal informationWe will keep your personal information no longer than necessary for the purpose for which we process your data. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute. As a rule, we keep your e-mail address that you provided to us to send you our newsletter until you unsubscribe. After you’ve unsubscribed your e-mail address will be removed from our database.
The IKEA store in Delft is owned by Inter IKEA Systems B.V. All other IKEA stores in the Netherlands are owned by our franchisee IKEA BV.To ensure that our customers’ privacy is protected in the same way in all IKEA stores in the Netherlands, we have chosen to adopt one privacy policy for all IKEA stores in the Netherlands. You can find the policy here.
On our website www.inter.ikea.com we offer you the opportunity to raise a concern regarding breaches or misconduct related to the Inter IKEA Group code of conduct or breaches of laws and regulations.The Raise a Concern platform gives you the possibility to speak up and be listened to.More information about how to raise a concern and how Inter IKEA Group manages the concerns that are raised and how we process and protect any personal information related to your concern, you can find here.
On our website www.ikea.com we offer you the opportunity to apply to work with us, either as a co-worker or a supplier.On our website you can find all global jobs available at IKEA. These jobs may be offered by both Inter IKEA Group companies and IKEA franchisees. This privacy and cookie policy only applies of you apply for a job at an Inter IKEA Group company.If you apply for a job at one of our franchisees, you will be directed to the website of the franchisee you applied to. Our franchisees have their own cookie and privacy policies. Please check these policies to find out how your personal information is processed and protected by the IKEA franchisee you applied to.What personal information we collect when you apply for a job at Inter IKEA GroupIf you apply for a job at Inter IKEA Group, your personal information will be processed in the recruitment system both on our website and in a smartphone application used by the recruiting staff of Inter IKEA. For purposes of this privacy and cookie policy any reference to the website includes the smartphone application.When you apply for a job at Inter IKEA Group we ask you to fill in an application form and create a profile. In the application form we ask you for your personal information, including your name, e-mail address, phone number, place of residence, experience, education and résumé.We also offer you the opportunity to provide supplementary information and attachments. And we offer you the opportunity to connect your application to your social media accounts (such as LinkedIn, Facebook and Twitter). Providing this supplementary information is entirely voluntary. Whether you provide this information or not, will not affect your application process in any way.Interviews, online assessments, reference checks and review of information in your social media accounts may be part of the application process. If required by law, we will perform background checks. Where this is the case we will inform you about this in advance.We use your personal information to evaluate and follow-up on your application. We base our processing of this data on the legal basis of performance of a contract (i.e. in order to take steps at your request prior to entering into an employment contract). For background checks we base our processing of your data on the legal ground necessary to comply with a legal obligation.How we strive for diversity, gender equality and inclusionAt IKEA we respect each other regardless of position, gender, and background. Diversity, equality, and inclusion in our teams increases our understanding of our customers and each other. To help us measure how successful we were in reaching a diverse group of candidates in our recruitment process, we (Inter IKEA) would appreciate it if you shared your gender, nationality, and year of birth, and we ask for your consent to process this data. You can choose to withdraw this consent at any time.This data will not be visible to the recruitment team and your decision to answer will not impact your application in any way. We appreciate your voluntary cooperation.Our talent bankIf we intend to process your personal information for other purposes than the purpose for which the data was originally collected, we will notify you of such processing before we initiate it and if necessary, request your consent. For example, we may ask for your consent to add you to our Inter IKEA Group “talent bank”, so we can contact you about other existing or future job opportunities within the Inter IKEA Group. We base our processing of this data on the legal basis of legitimate interest.What personal information we collect when you apply to work with us as a supplierWhen you apply to work with us as a supplier we ask you to fill in an application form. In the application form we ask you for your company details and for personal information, such as your name, job title, e-mail address and phone number.We use this information to evaluate and follow-up on your application. We base our processing of this data on the legal basis of performance of a contract (i.e. in order to take steps at your request prior to entering into an employment contract).Who is responsible for the processing of your personal informationAny personal information that you provide when you apply for a job or apply to work with us as a supplier will be provided to the Inter IKEA Group. The entities of the Inter IKEA Group together are responsible for the processing of your personal information. You can find the list of the Inter IKEA Group entities here.How long we keep your personal informationWe will keep your personal information no longer than necessary for the purpose for which we process your data. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute.As a rule we keep your job profile until you remove your job profile. We keep your job application and any information you provided in connection to your application for a period of one year after you have been rejected a job, unless local laws require a longer retention period.If you consent to further processing of the personal information for the purposes of being a part of our talent bank, we will retain your personal information as long as you wish to remain in our talent bank.
We share personal information with others who can help us achieve the IKEA vision. That may be other IKEA companies, service providers or business partners. We’re all committed to keep your information safe and secure. When you consent to marketing cookies, we may also disclose personal information to third parties.Below you may read more about the personal information that we share, the parties that we share your personal information, the purposes for which these parties process personal information and the choices you can make.IKEA companiesIKEA is one brand but many companies. Each plays a special role to achieve the IKEA vision. We may share your information with other companies operating under the IKEA brand.Information you provided in connection with job applications will only be shared with the Inter IKEA company you applied to. Only with your permission we will add you to the Inter IKEA Group talent bank and share your personal information with other Inter IKEA Group entities.Service providers and business partnersTo provide our services to you we may share your data with third parties providing services to us.For example, some of our cookies are set by third parties. These third parties may combine your data with data that you have provided to them or that they have collected as part of other services that they provide to you. Personal information collected in our recruitment tool on www.smartrecruiters.com will be disclosed to t he supplier of the website SmartRecruiters Inc., who will access your personal information to provide its services to us.These third parties may be within the Netherlands as well as within other countries in the European Economic Area (EEA). Or sometimes also outside the EEA. To ensure that your personal information is protected, both within and outside the EEA, we have concluded agreements with our service providers and business partners.Some of these third parties (e.g. Google and Splunk) are located in third countries, such as the United States. Your personal information may not be protected in such third countries to the same level as within your country. If you accept cookies of these third parties, you consent to your data being transferred to the third country and accept the associated risk that governmental agencies in the third countries may have access to your data. We strive to limit the risks associated with such transfer, for example by e.g. pseudonymising your personal information. Your IP address is expressly not provided.Third partiesIf you consent to marketing cookies, we may share certain personal information with advertising companies, marketing companies and analytics partners. For example, we may share identifiers, internet and network activity information and other information about how you interact with our websites of mobile applications. These third parties may use your personal information for targeted advertising, marketing and campaign management purposes. You may opt out/withdraw your consent at any time. More information on how to opt out/withdraw consent you can find under “When you visit our websites (cookie policy)”.
We take both technical and organisational measures to protect your personal information against destruction, loss, alteration, unauthorized disclosure or access.Example of technical measures are encryption of your personal information and regular destruction of logs. An example of an organisational measure is that only authorised employees of Inter IKEA are allowed to view your data. These employees only have access to your personal information to the extent necessary to perform their duties and are required to treat your personal information confidential.
The IKEA store in Delft is owned by Inter IKEA Systems B.V. All other IKEA stores in the Netherlands are owned by our franchisee IKEA BV.To ensure that our customers’ privacy is protected in the same way in all IKEA stores in the Netherlands, we have chosen to adopt one privacy policy for all IKEA stores in the Netherlands. You can find the policy here.
Our suppliers and service providers are essential to improving the daily lives of as many people as possible. Together, we explore new socially and environmentally responsible ways to manage and grow our businesses, collaborating to address challenges and being partners for positive change.
