Clothing
Clothing
Clothing
Clothing
Clothing
Orders, delivery, returns, payments and your account: find quick answers below.
Payment is handled securely by Stripe. You can pay by credit or debit card, and with Apple Pay or Google Pay on compatible devices. Initiate never sees or stores your full card number.
Yes. You pay once for your whole cart, and each shop then prepares and ships its own products. You may receive several parcels.
Go to My orders. You also receive an email when your order is confirmed and when each shop ships it.
Contact us as soon as possible with your order number. We can change or cancel it as long as the shop has not shipped it yet.
Everywhere in Canada. Some shops also ship internationally; available options are shown on each product page and in your cart.
Each shop sets its own rates and delays. The cost and the estimated delivery time appear on the product page and in your cart before you pay. See Shipping & Returns.
Yes, within 30 days of delivery for most products, as long as the item is unused and in its original packaging. Some items, such as personalised or hygiene products, cannot be returned.
Once the shop receives and checks the return, the refund goes back to your original payment method, usually within 5 to 10 business days.
Your account lets you follow your orders, save products to your wishlist and keep your delivery details for next time.
On the login page, choose “Forgot password” and follow the link we send you by email.
Write to us from the contact page with the email of your account. We delete your personal data as described in our Privacy Policy.
Every shop is evaluated before it can sell on Initiate and receives a score out of 10, based on materials, production, packaging and transport. The score is shown on each of its products.