Terms & Conditions

The rules that apply when you use Initiate and buy from the shops on it.

Last updated: October 11, 2026

1. Who we are

Initiate (beinitiate.ca) is operated by [Legal company name], [address], Quebec, Canada. By using the site, you accept these terms.

2. The marketplace

Initiate connects buyers with independent shops. Each product is sold by the shop shown on its page, which is responsible for the product description, its compliance, its shipping and its after-sales service. Initiate operates the platform, collects payments on behalf of the shops and handles customer service.

3. Account

You must give accurate information and keep your password confidential. You are responsible for the activity on your account. We may suspend an account used fraudulently or in breach of these terms.

4. Prices and payment

Prices are shown in Canadian dollars and include the product price; shipping, taxes and the carbon-offset contribution are shown before you pay. Payment is processed by Stripe. Your order is confirmed once payment is accepted.

5. Delivery, returns and refunds

Delivery, returns and refunds follow our Shipping & Returns policy. This does not limit the rights you have under the Quebec Consumer Protection Act or other consumer laws that apply to you.

6. Reviews and content

Reviews must describe your real experience. We may remove reviews and content that are false, offensive, or that infringe the rights of others.

7. Intellectual property

The Initiate name, logo and site design belong to [Legal company name]. Product photos and descriptions belong to their shops.

8. Liability

We do our best to keep the site available and accurate, but we cannot guarantee it will be free of interruptions or errors. Within the limits allowed by law, our liability is limited to the amount you paid for the order concerned.

9. Personal information

How we collect and use your information is explained in our Privacy & Cookies Policy.

10. Changes and applicable law

We may update these terms; the version in force is the one published on this page on the date of your order. These terms are governed by the laws of Quebec and of Canada.

11. Contact

Questions about these terms: contact us.

Copyright © 2026. Initiate. All rights reserved.
Terms & Conditions